Austin Auto Repair

It's a huge relief to take your car in and feel like you can trust the person working on it to be honest and straight forward. I was given an assessment of the things that needed to be worked on and the time frame that they needed to be done within (not a huge list of emergency repairs that had to be done right away). For someone living on a budget it was a nice change from previous experiences at other shops! Thanks for your honesty and work ethic!

You know....on second thought. The experience was awesome and fair priced. Im no expert on assessing the time needed. My estimate was based on a youtube viewing done by an expert who made it look easy!Thanks for the honest and excellent work!

One of the most honest mechanics I've found.Fast as well. He gets cars done quickly and they're always done when they say they will be. On the few occasions I've had to take my car back for a second look - Paul has always been fair and doesn't try to charge for things that may have been missed. He stands behind his work.Good exeperience, honest mechanic, fair prices, fast service.

We have been bringing our cars to Paul since 1990. No, we are not related to him;-) We continue to bring our cars to him because of our trust in him- a trust that has not been broken, or even been given cause to be questioned, in all that time. We have had minor and major repairs done by Paul, some very cheap, some very expensive, and some unexpectedly- he has been the same, consistant, honest mechanic each and every time. Our daughter now brings her first car to him as well- that is how much we trust him.A good, honest mechanic is hard to find- i am glad this is one less worry for our family, and I hope yours if you are reading this. I am sure there are cheaper mechanics out there- but sometimes you get what you pay for- and none are more fair or honest than Paul. I highly recommend this as a place to do business with, and not just for a one-time repair, but as a place you can count on over the years.Lastly- to the person's comments below, about responding 'only' to negative comments. The vast majority of businesses do not respond to positive comments (mostly), if only out of decorum and at least a facade of modesty. Paul, on the other hand, is one of the most modest individuals I have had the pleasure to meet in my life.And I like it when busnesses DO respond to negative comments- it shows they are not afraid of airing any problems, and are willing to defend their reputation- it's the ones that don't respond to problems/negative comments that should make you beware.

I take my car here because it's close to work but I consider it a great find. The timing belt on my 15 year old CR-V snapped last week on the way to work. Luckily, I kept Rational's business in my wallet. Paul called up a tow truck and got everything fixed in a few days... it's not a small job. It wasn't cheap but I didn't expect it to be. The most important part about my experiences with Rational Automotive is that I trust them to not do anything I don't need.

An honest mechanic. Need I say more?

It's nice to be able to just walk in, explain what I need to have done and then go worry about something else. I realized how much I trust them the other day when they called to give me an estimate it took me by surprise because I forgot that I even left the car there. We've gone there for years and have always felt like family. Anytime the eventual problem arises it was always dealt with more than fairly.

Rational Auto gives us great service at a reasonable price, time after time.

We have used Rational for all our automotive repair needs for over 15 years now, probably over 10 visits in total. In that entire time, he has never tried to give me a $950 brake job, or tell me I need a new whizbanger. He fixes what is broken, and when we replaced brake pads and a rear rotor (which he showed me, and had been danaged) he gave me a better price on parts than I could even find on the internet. I trust Paul. Is he the guy I want to take my souped up mustang to to ask him to soup it up further? Naw, but he is the guy that makes sure you have good solid transportation.

Paul is honest and quick with his repairs. I never feel cheated or misled and their customer service is fantastic. He's replaced a fuel pump for me and a radiator as of today. Highly recommended versus some larger chain with less knowledgeable people.