Austin Auto Repair

I’ve never had an auto shop experience like this before—North Star truly goes above and beyond. From the moment I walked in, I could tell this place was built with families in mind. There’s a clean, welcoming waiting area, a play corner for kids, and even a changing table in the bathroom—which I’ve never seen at an auto shop! As someone who doesn’t know much about car repairs, I usually feel overwhelmed or talked down to. But the team at North Star spoke in simple, clear terms, took the time to explain everything, and even told me which services I didn’t need. That honesty and care means everything. Highly recommend!

It’s rare to find a shop where the values aren’t just printed on the wall. At North Star Automotive, now under new family ownership, those values are alive in every interaction. Ryan took care of my son’s truck with a level of honesty and clarity that’s hard to find. He didn’t just fix the issue. He made sure my son understood what was happening and how they would handle it. No fluff. Just straightforward communication and a fair solution. What stood out most was the feeling. This is a family-owned business that treats you like one of their own. It’s focused on the customer, not just the transaction. And it’s clear they care about building real relationships that support the community, not just doing business in it. The shop itself is welcoming and clean, with a surprising number of bays ready to serve. And something tells me those bays will be busy once more people discover the kind of care and value Ryan and his family bring. We’re thankful, we’re impressed, and we’re definitely coming back.

Rational Auto Repair is terrific. They keep my 1999 Honda in perfect condition. It is a dependable and friendly business.

I recently took my car to Paul at Rational Auto Repair for an oil change, and the experience was excellent. The staff is always professional, friendly, and efficient. They got me in and out quickly without trying to upsell unnecessary services, which I really appreciated. Everything was explained clearly, and the pricing was fair.

One of the few places I've ever been to where I felt comfortable receiving the service I did. This is a completely honest and fairly priced repair shop. I recommend them highly!

My car broke down while visiting Austin and Paul was recommended by a friend! While my vehicle was not salvageable, he was very up front about his reasoning and gave me multiple quotes for multiple situations. He was also understanding of me leaving my car there while I figured out my next steps. I also want to note that as a woman who has bad experiences at auto shops, I would send any of my girlfriends here without worry. I was treated respectfully and never got the sense anyone was trying to pull one over on me. Can't recommend Paul and his team enough!

Paul and the mechanics are simply the best. Quick, accurate repairs and a courteous manner will keep Rational Auto Repair as my go to repair shop!

Paul is fantastic, trustworthy, reliable and most of all, his prices are rational! I use his services on anything I am not comfortable doing myself.

Amazing Service and great communication. Very honest and practical in repair recommendations.